Babybug Mag: Read along

I received an email telling me after I paid for a subscription $29.95 for my granddaughter that I was eligible for a digital subscription. I attempted to log in and was refused. I called and was told I was NOT eligible for the digital subscription. When asked how much more I had to pay she responded with an additional $20 + WHAT! Unbelievable and a total ripoff..I will not renew my subscription next year and will order Highlights for my granddaughter instead.

Does not let paid online subscription log in. Paid extra for this addition.

As other reviewers say, this does not recognize the logins of paid subscribers. We just got our subscription a week ago, and it came with instructions to log in to this app that don’t work. The last update to this app was over two years ago, so this has been an issue that Cricket has been aware of for two years and has completely ignored. That’s very disappointing.

Unable to view paid content...😤

My purchases are not downloading, nor does the app recognize my username or password

This app doesn’t recognize paid subscribers. Digital magazine content is not viewable.

This used to be our favorite app. I loved how the already fabulous magazine was turned interactive with coloring pages, I Spy type activities, read aloud and sing aloud features. When the app changed I tried to log in. Even though I PAID FOR THE FULL DIGITAL SUBSCRIPTION I either couldn't get logged in or them only got a basic PDF of the magazine. That isn't worth anything! I agree with others on the terrible customer service, basically they said we can't help you. Very disappointing.

This was a very disappointing app only because it was not interactive! The price too much...

This was one of my toddler's favorite apps and we used it several times a week to read charming interactive magazines, free because we also have a print subscription. Then I got an email from them telling me the app had changed and to log in again. Now it doesn't recognize subscribers, all our downloaded magazines are gone, and those that are viewable lack interactive features. I called their supposed tech support and after a long time on hold someone clueless came on who didn't seem to understand what an app was. I tried their online tech support. For the last 3 months they have written me every few weeks telling me that they changed my password and I should be able to log in now. I was always able to log in, so my problem is still unresolved. They also keep marking the case as Resolved, which it is not. The last time they wrote me and actually said: We can't fix your problem, we'll try to get tech support to keep working on it, but in the meantime, here, we've changed your password for you, hope that helps. Argh.

We subscribed to this for minimal 2 years or 24 months, since 2013 and now have NO access to any of our content, which we paid for. Cricket Media will not help and they place the blame on Apple. Apple does not own the content, Cricket does, therefore they are accountable. Unfortunate, it was a really good interactive app. Don’t waste your time money or effort.