Groupon Merchant

Worst

So at least I’ve have had SOME business but now they’re saying my license in invalid?! The audacity.. then there’s no way of sending documents.. too much work for the very little and mediocre clientele. The clientele they send you devalue your business, tip are hit or miss and it’s just not practical. I recommend this only if you’re desperate and need SOMETHING..

It’s a little disappointing to find that on my first time trying to redeem a Groupon purchase, I am met with both the app and the website not functioning. It’s been this way for a few hours now. Customer has come and gone and I have no way to redeem the coupon for the work I did.

I tried Groupon as a campaign to promote my business. I guessed it’s good as models but be aware that Groupon will take 50% of your earnings plus extra fees so you are only keeping about 45% of the discount you already made. Also I’ve been having trouble on getting paid. Until today I don’t know if they will pay me or not.

I’m so disappointed with how Groupon Merchant operates. I should’ve never signed up.

I am writing this review to help someone make a better decision and run as fast you can, away from Groupon. The app doesn’t let you pause your campaign or lower limits in order to accommodate vouchers. I have had to reach out in order to request pausing, etc (I was told in the beginning I would have the power to pause but that is not the case) and no one is responding. I don’t know why I am being ignored except they just want more money and don’t care about the overwhelm of people purchasing vouchers and then basically harassing me about booking a service when I can’t handle this volume. They do not care at all. I am trying to get out of this but it seems impossible. Please save yourself!!!! Do not ever do Groupon for your business. It’s too late for me, but save yourself!!!!

You can’t even call support. You have to message back and forth for days when you should be able to call. Customer service for merchants is trash

A couple of things to thing about: In the beginning its great to start off your small business, but after a while you start to notice they feel entitled because they “paid”, they don’t give you an option of a one time purchase for a first time clients to be able to build your small business/brand, I’m not able to edit the “fine print”section to include my policies and further instructions for said Groupon, and on top of the significantly high “recommended” discount price they take half of what the customer paid. I recommend to used to grow your business for a couple of months and later delete or lower your discount prices. But you have to keep in mind of other reviews that stated that it has been an issue with closing a merchant account.

I have uninstalled and reinstalled the app but the app will not open. I receive a message that says “Something went wrong. Could not connect to the internet. Please check your connection and try again.” But I am connected to the internet and retrying to launch the app results in the same error message.

I have been advertising on Groupon for 5+ years. Groupon used to be an amazing tool. Overnight they changed the way they operate and sold out all the companies that partnered with them. They used to help small businesses grow and then they let big corporations take over and run the platform. They just got greedy taking too much money, letting charging additional fees to “promote” your company in addition to their HUGE CUT they already take etc. I used to sell 200+ deals a week and went down to 1 or 2 a month overnight. It’s all political now, not all companies are teated the same either. My company can not longer sell under the category “goods” as I did for years, but large companies selling the same exact products still can, it’s not an equal playing field for everyone. They allow “big business” to run the platform a take all the sales. Groupon is not good for small business anymore. But hey it’s America, what would you expect. Soon small businesses will all be suffocated and won’t exist anyway!