Features A handy audio phrasebook with useful expressions for everyday customer service (in Japanese and English) A place to save your own customized phrases so you can check and memorize them whenever you like. Repeatable activities for: building your vocabulary; speaking with customers; and improving listening, pronunciation and fluency. A range of dialogues covering basic situations and common challenges, which you can roleplay with a computerized customer. A learner profile with your best times, high scores and hours spent practicing all recorded, to keep you motivated and track your progress. Fully integrated with SMILE! textbook and customer service training program.
