myAT&T

This internet is horrible and u can’t even play games without it kicking me out

We recently traded in our phones for newer phones. We were told to turn in one of the two phones (an older version 6SE) in order to receive the promotion. However TONY couldn’t figure out how to transfer everything from the old phone to the newer phone so he allowed us to bring it home to backup and do the transfer ourselves. We then drove back into town 3 hours later to return the OLD PHONE only to be told by another employee that they didn’t need or want the old phone. Fast forward 3 days we get an angry phone call from TONY stating we have to bring in the OLD PHONE or we will be charged. How in the world can two employees tell us two different answers. We are so disappointed in AT&T and the lack of communication and knowledge.

This app runs worse then anything I’ve ever seen. It honestly seems like Dial up would be faster then this. The time it takes to navigate from one menu to the next is enough to watch the Avenger’s movie franchise in full.

I try to make payment arrangements and you guys still don’t let me set it up and all my stuff is paid off except my tablet and you’re still charging me more than what I am using so I do not like AT&T. I’m ready to go to back to my land phone please fix your payment arrangements and drop the bill. It doesn’t have to be so high for people to use the phone.

The app was working for me since March, on last 2 updates now it keeps crashing on start, is not good, I can’t access my account and do my monthly stuff!

Pay so much money for bad service and slow internet

The worst phones service ever!!! Have contract for phone for$ 35 a month but out right put the whole phone on one bill. Did everything they asked me to do to get phone back to them. On top of that!!! They never got my 2 watch paired with my 2 phone but charged me every month for 6 months and I tried to get them to fix it each month. Still never fixed it but still charged me for it. Now I have talked to them every month and keep getting the same run around saying they will credit back but never have. I have been on the phone now for 7 hours on 3 different phones setting on hold. ( as I’m writhing this review I’m still on hold!!!) never

Terrible App and customer service.Not only you can’t find anything on the app .The app always leads you to forms .The app is awful why can’t it be like all the other carriers.Because all the others are simple go straight to what your look for .Customer service is awful they remind me of the app leads you to different area and get no answers .I regret leaving Verizon but lesson learned

App update

The chat bot is ridiculous! I went onto the app to sign up for auto pay specifically because it was offered as a way to “save” ten dollars a month on my bill. However, I would like to choose the day of the month for the automatic withdrawal. An impossible task (apparently)? Searched everywhere on the app and used “chat”. Also, a few months ago there was an outage in my area. After several days of no home service I was finally able ( after endless on hold times and technical support knowing nothing) to learn that a cable had been severed in a construction site down the street. The customer service person that I was speaking to convinced me to order AT&T Air. Well the box arrived very fast. I set it up no problem except there was absolutely ZERO reception anywhere in my apartment. After an hour of trying every room I packed the device and sent it back. Total waste of time and effort. The sales pitch was relentless. The device still shows up in the app as something in my suite of services. There is no charge but it’s annoying to have my account cluttered with a ghost device and to be billed 0.00 each month. I don’t need to see that.