Spin — Electric Scooters

Used Spin in Chicago last summer and it was ok (Lime was better); now the app shows no scooters. At all. Anywhere. In any city. Sent customer service an email asking if they’re still serving Chicago, and got a reply back that where I can use a Spin scooter depends on where I rent it. What?? English barely as a second language? Really bad AI? No scooters, no support, and every review so far in 2024 is horrible. I guess I’m using Lime.

I don’t know why it will not let me pay, I have money in my account but it will just now work and it’s frustrating as I have to walk a long way home, if I knew what would let me pay for the app I would rate it Better. It keeps declining my payment and will not tell me why

Everytime i scan the bar code it has me double click to use my apple pay and it never goes through. Whenever I try and put in my card it says theres an error.

The app is okay but not good. I don’t recommend it and wouldn’t use this again even if I had to. The bikes are the worst I’ve ever used. I travel the country with work and have used everything you can rent on the street from coast to coast. I am currently in State College PA. And I will be petitioning with the local government to get them banned they are that bad and unsafe. The condition of the bike is to be expected for a street rental. Ruff, seats are bent up and adjustments are possible but won’t hold or last. The wireless charging does NOT work on any of the bikes I tested and everyone I asked. The “eletric assist” is just gear changing and does not help with motion. But makes it much worse as the gears are non controllable. I litterly fell off the bike when it felt I needed the hardest gear possible to up hill. Nearly getting hit by a car in the process. If it was possible to press charges I would. These are a saftey hazard and the reason you will NOT see anyone ridding them. Is because they are that bad.

it charges u multiple times without knowing

Only thing is the app wasn’t 100% accurate about batteries. Would use again tho

Prices have become expensive. Almost cheaper to take an Uber. Doesn’t make sense the cost of driving a car is close to the cost of riding a scooter??

There are a lot of Deadspin bikes and scooters that are not being replenished very hard to locate one when needed

Zero customer service. No way to question charges, access additional services (e.g. for low-income students), or do anything but find a vehicle and pay. Overlong ride charges: for instance, you get charged for the time it takes to photograph Spin scooters before you can end a ride. Have a momentary problem with your cell connection? You’re charged for the time anyway, and you’re screwed. I’ll be using the rest of my Spin credit and deleting this app for good.

I’ve been using this service for almost a year, and I’ve had nothing but great things to say about them until the past quarter. In winter quarter I kept having technical difficulties with their new updated app (the original was amazing, and now it’s awful). I used to be able to filter which vehicle type I could see and now you can’t do that. Then, I started having issues with the bikes and scooters themselves, they wouldn’t unlock or lock back up way more often then it should, or the app would take forever to load and would then cost me more minutes because “I’m still using the vehicle.” I’ve had to call the customer service team way too many times for comfort, but they’re always really nice and helpful. And now my biggest most upsetting issue… I’ve purchase the same spin pass for the past year, and now they’ve changed their policy to where instead of getting to unlock the vehicles for free, I have to pay each time, AND I can’t use the bikes?! Only the scooters. So yea, I’m out $70 and transportation because of all these changes and they won’t refund me either, very unfortunate. They were a great company until they weren’t.