GizmoHub

Disappointed that I got this device feeling like I had control over what my child could text and then with a recent update she now has access to entire keyboard. I also feel like this device doesn’t work well.. there is sometimes a big delay when I send something and when she receives my texts which is concerning in an emergency or if I need to let her know plans have changed.

The app is always unresponsive. I have an iPhone 15 Pro. The fact that the app doesn’t work consistently kind of makes the watch less useful for our kids.

The point of this watch is, among other things, to keep track of my child’s physical location in case of abduction or emergency. The map accuracy is off by anywhere from blocks to nearly a mile! When I sat at my kitchen table with the watch, the app showed the watch in a stranger’s house 2 blocks away! When I dropped by kid off at school, the app shows the watch is at a dental office on the other side of the neighborhood! So in an emergency, this would have me or the police looking several blocks away from where my child actually is. Since tracking the location of the watch is marketed as one of the primary features of the watch, this is a HUGE FAILURE! This needs to be addressed and corrected ASAP! This technical issue defeats the primary purpose of the watch and makes it nearly useless for its intended purpose. Also, the app only allows ONE person to be designated as an Emergency Contact. So either dad or mom, but not both. This is also unacceptable. The watch is on my Verizon account, but I want my wife to be an emergency contact when I’m at work. Finally, and this is a significant problem, the app only allows texting or video calls to other people who also have the GizmoHub app. Otherwise, the watch can make simple phone calls. So unless the others want to add another app, this app, to their smartphones, they cannot text the child. So grandma cannot gets texts or video calls unless she can install and figure out how to set up this app on her, already full, smartphone. Why? The service is running on my Verizon cellular account. My iPhone has no problems contacting others. What’s the reason THIS app is needed to access and use common smartphone functions? Overall, I think the watch is mostly OK and this app is below the standard. Gizmo, address these issues and push an update. Texting as well as calling should be a no-brainer for this. Those are minimum acceptable standard. The GPS location must be updated for accuracy immediately. The inaccuracy is completely unacceptable! This is 2024 and you can do better. We demand better for our children.

I have been having issues with the app crashing almost constantly on my phone. I have worked with developers and still no fix. I have sent logs, screen recordings etc. When the app does work properly it is good.

I have several issues with the software. 1) the location based alerts require a time. I want to know we my child leaves a location or enters a location. Setting a time makes no sense for a location based alert. 2) when you set a location you can’t set the area for that location. So I constantly get alerts telling me my child is not at one of the set locations. I think this is due to gps accuracy. So basically there is no geo-fencing in this software. 3) If my wife makes a new location the locations don’t show up in the app on my phone.

Even with the most updated version. I try to open the app and it force closes automatically, which means that I can’t communicate with my child.

Authorized contacts keep getting disconnected.

I like this app- however, it does ask me to re- sign in often. This is annoying!

I bcan't downloadf any updta es

Unfortunately the app is suddenly not updating. It says my daughter’s watch battery is dead but it’s not and now I can’t even contact her. Please fix!