GoToAssist Support - Customer

GoToAssist Support - Customer

By LogMeIn, Inc.

  • Category: Business
  • Release Date: 2018-08-04
  • Current Version: 2.3.0
  • Adult Rating: 4+
  • File Size: 78.62 MB
  • Developer: LogMeIn, Inc.
  • Compatibility: Android, iOS 12.3
Score: 2.10713
2.10713
From 28 Ratings

Description

!! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !! The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device. How to Use: 1. Install the app on your mobile device. 2. Launch the app. 3. Enter the Support Key given to you by your support agent. 4. Allow your trusted agent to connect to your device. Features: Share your screen live with your support agent. Your support agent can perform the following actions: Instantly start a chat with you. View the screen of your device.

Screenshots

Reviews

  • Honest support

    5
    By MPose
    I downloaded and used this app with Sonos Customer Support and it worked great. After the customer support team was finished they specifically told me to disconnect and delete the app. So on the reviews this app is good if YOU and ONLY YOU contacted a reputable company for customer support, if a company contacts you then don’t install it. I would not have gotten my equipment fixed had it not been for this app.
  • Valuable Support Tool

    5
    By Eddie Stevens
    This app is used by many reputable companies to provide quality support. But only use it with someone you trust. The negative reviews are from people who were tricked into using the app by scammers. When used by a reputable company, this app is one of the best ones out there for remote support.
  • YOU ARE BEING SCAMMED IF SOMEONE ASKS YOU TO DOWNLOAD THIS APP

    1
    By Lookingputforus
    This app is used by scammers to steal your identity, money and personal information. It is insecure. ANYONE CAN SEE YOUR SCREEN.
  • Scammers Alert

    1
    By Lady~T24
    If I could give a zero star I would some scammers used this app portraying that they was from Amazon to screen share with my phone and try and order items off of Amazon and try and transfer money out of my account‼️‼️‼️😡
  • Scam

    1
    By Fnaf fox lady
    Beware of this scam app. You will receive email a call from someone claiming to be from Amazon asking if you purchased an iPhone from a particular area of the country maybe Maryland. The will ask you to die loss this app, but don’t and delete if you do. The are not from Amazon. They will scare you into telling you that all your information has been hacked yet they will tell you never tell you how to solve the problem and will slowly give you instructions I assume it’s so that the other person can steal the information while the other person talks to you on the phone. Whatever they say is not true.
  • Total Scam

    1
    By Stadibaba
    Do not download this app to your iPhone. Scammers are using it to access your phone and all your accounts. Have had everything compromised because I got caught off guard. Changing everything I have, reporting the fraud, and they’re still accessing my accounts. Have been to the police and going back today. Now they’re putting charges through for the app on my credit card! BEWARE BEWARE BEWARE Where is this developer that they feel no responsibility? Apple needs to get rid of this app. I removed and deleted but it’s still sitting in the cloud on my phone. I’m at my wits end!!!!!!
  • LIKELY FRAUD

    1
    By Jade Defrancia
    People behind this are likely frauds. I received an email that I purchased an item on PayPal but it was not showing up on any of my accounts. They wanted me to download this app and look at my phone. Overall it was fishy so I discontinued and deleted the app.
  • SCAM!!! DO NOT DOWNLOAD!

    1
    By Protect your info
    This should be taken down! It’s a dangerous virus to hack into your personal data!!
  • Scammers

    1
    By Count on me!
    This is fake Amazon help! They run a scam.
  • Do NOT download.

    1
    By Gabby Camper
    I just received an unknown phone call and was connected to a “customer service agent” from a foreign country. They tried telling me they had located suspicious activity on my Apple account, and they wanted me to download this app so they could block the person getting into my account. The agent kept interrupting me, and was overall very suspicious. As soon as a read the reviews while I was on the phone with him I flat out told him “I’m reading here this is a scamming app” he simply said “no worries ma’am” and immediately hung up on me. I almost downloaded it to, but stopped it. Unless your Apple device notifies you personally ain’t no way the Apple company gonna contact you, and to download all all that gives someone unrestricted access to your devices personal info. DON’T DOWNLOAD PLEASE! I just hope they can’t do anymore since they have my number… I did block them though.

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